Privacy Policy

This Privacy Policy explains how Verde Casino (we, us, our) collects, uses, discloses, stores, and protects personal information when you visit or use https://verde-casino-australia.com/ (the Website), including creating an account, logging in, contacting support, and using our online services.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also follow requirements tied to identity verification, fraud prevention, and responsible gambling controls.

Who we are and how to contact us

Verde Online Casino Australia
Casino licence number: OGL/2024/686/0183
Address: Korporaalweg 10,Willemstad,Curaçao South Australia
Email: [email protected]
Phone: (02) 9756 9442

For privacy questions, requests, or complaints, contact us using the details above or via https://verde-casino-australia.com/contact-us/.

What personal information we collect

We collect only what we reasonably need to run the Website and deliver services. Depending on how you use the Website, we may collect:

Information you provide directly

• Account details: full name, username, date of birth, email, phone number, password, country and address details.
• Verification (KYC) information: identity documents and related data used to verify age and identity (for example passport or driver licence details, proof of address).
• Payment and transaction details: deposit and withdrawal records, payment method identifiers, billing details, and transaction references. Card details are typically processed by payment providers and are not stored by us in full where not necessary.
• Support communications: messages, attachments, and information you provide when you contact us (including via forms and email).

Information collected automatically

• Device and technical data: IP address, device type, operating system, browser type and settings, time zone, language, and crash logs.
• Usage data: pages visited, clicks, session length, referral URLs, and how you interact with features.
• Location data: approximate location inferred from IP for security, fraud prevention, and compliance checks.
• Cookies and similar technologies: see our Cookie Policy at https://verde-casino-australia.com/cookie-policy/.

Information from third parties

We may receive information from:

• Identity and fraud prevention providers (to verify identity and reduce fraud).
• Payment service providers (to process transactions and manage risk checks).
• Analytics and security providers (to protect the Website and improve performance).
• Public sources (limited checks, for example to confirm risk signals where legally permitted).

Why we collect and use personal information

We use personal information for the following purposes:

• To provide and operate services: create and manage your account, enable login, deliver Website features, and provide customer support.
• To process transactions: facilitate deposits, withdrawals, chargebacks, and payment troubleshooting.
• To verify identity and age: confirm you are eligible to use the services and to support compliance obligations.
• To keep the Website safe: detect suspicious activity, protect accounts, prevent fraud, reduce abuse, and secure data.
• To meet legal and regulatory obligations: maintain records, respond to lawful requests, and manage risk and compliance.
• To improve performance and user experience: analytics, troubleshooting, testing, and service optimisation.
• To send service messages: confirmations, security alerts, updates about your account, and important operational notices.
• To send marketing (where allowed): offers and promotions, with controls to opt out at any time.

Marketing choices and communications

If you receive marketing messages from us, you can opt out anytime by:

• using the unsubscribe option in the message, or
• contacting support at [email protected].

We may still send essential service communications (for example security notices or account-related messages) even if you opt out of marketing.

Cookies, analytics, and tracking

We use cookies and similar tools to:

• keep the Website working properly,
• remember preferences,
• help prevent fraud and account abuse,
• understand traffic patterns and improve performance.

You can manage cookies via browser settings. More detail is available in our Cookie Policy: https://verde-casino-australia.com/cookie-policy/.

When we disclose personal information

We do not sell your personal information. We may disclose it where necessary to run the Website, deliver services, or comply with legal obligations, including to:

• Payment providers and financial partners to process deposits and withdrawals and to manage fraud and risk checks.
• Identity verification and fraud prevention providers to confirm identity, age, and protect accounts.
• IT, hosting, and security providers to host and secure systems, monitor threats, and maintain service reliability.
• Analytics providers to understand site usage and improve performance (typically using aggregated or de-identified data where feasible).
• Professional advisers such as auditors, lawyers, and consultants where needed for legitimate business purposes.
• Regulators, law enforcement, and government bodies where required or authorised by law, or to protect our rights, users, and the public.

Where we share data with service providers, we require them to handle it securely and only for the agreed purpose.

Overseas disclosure and storage

Some of our service providers (such as hosting, security, and payment processing) may store or process information outside Australia. When this happens, we take reasonable steps to ensure overseas recipients protect personal information in a way consistent with the Australian Privacy Principles.

Sensitive information

Sensitive information under Australian law can include information about health, biometrics, or other protected categories. We do not request sensitive information unless it is reasonably necessary for a lawful purpose (for example certain verification checks) and handled with appropriate safeguards.

Data security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, monitoring, and encryption in transit where appropriate. No method of transmission or storage is completely secure, so you should also protect your account by using a strong password and keeping login details confidential.

Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, including to meet legal, accounting, dispute-resolution, and compliance obligations. Retention periods can vary depending on the type of information and why it was collected. Where required, certain records (including transaction and verification records) may be retained for a longer period, such as several years after account closure.

Access, correction, and privacy requests

You can request access to the personal information we hold about you and ask us to correct inaccurate, out-of-date, incomplete, irrelevant, or misleading information.

To make a request, contact [email protected]. We may need to verify your identity before completing the request. In some cases, Australian law allows us to refuse access or limit what we provide (for example to protect another person’s privacy or for legal reasons). If we refuse, we will explain why where we can.

Complaints

If you have a privacy complaint, contact us first so we can try to resolve it promptly:

• Email: [email protected]
• Contact page: https://verde-casino-australia.com/contact-us/

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/.

Children and age limits

The Website and services are intended for adults only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information, contact us so we can take appropriate steps.

Third-party links

The Website may include links to third-party websites, tools, or services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Policy to reflect changes to our practices, technology, or legal requirements. The current version will be posted on this page. Continued use of the Website after changes are posted means you accept the updated Policy.

Related policies

• Cookie Policy: https://verde-casino-australia.com/cookie-policy/
• Terms and Conditions: https://verde-casino-australia.com/terms-conditions/
• Responsible Gambling: https://verde-casino-australia.com/responsible-gambling/